How to Order

We've made it convenient for you to order your products online while shopping throughout our website.  Simply click the "Buy" button by the respective product that you would like to order, and each product will be placed in a virtual "shopping cart".  From there, you can choose to add other items to your shopping cart or to "check out".  When checking out, you will be required to provide your shipping address, credit card information, etc.  Please be sure the information is correct and there are no typographical errors to avoid delays in processing your order.  We ship anywhere in the continent of the USA.  We do not process orders to a P.O. Box number as UPS nor motor freight will deliver to a P.O. Box.  Please include a shipping address that UPS or motor freight can deliver to you.  Shipping and handling is additional and is not included in the product price.

If you would like to order our products by a different method than our online shopping cart system, you can FAX an order to us by using our FAX Order Form here.

An additional method of ordering is to call our 24 hour answering service and place your order.  Please have product codes and prices ready when you call.  Our operators do NOT provide customer support, they simply provide another means of ordering.  If you need customer service, please contact us and we will be happy to help you. Our toll free number for orders only is:  1-888-750-4805. 

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CANCELLATIONS
To cancel an order you must contact us via email and put "cancel order" as the subject line.  We will try our best to stop the order before it has been processed however we cannot guarantee the order will be cancelled before it is shipped.   If the order has already been processed and shipped out you will be responsible for all S&H charges and perhaps the product(s) themselves as there are some items that are non-cancelable, non-refundable.  Please check those out here.  To avoid confusion and extra expenses with your order, please be sure you are ordering the products you wish to purchase initially. 

RETURN POLICY
If you're interested in our return policy, click here.

Have any questions?  Don't hesitate to ask!  Contact us here.

CHARGES MADE TO YOUR CREDIT CARD
Often times, two separate charges are made to your credit card.  The first charge is typically for the product's purchase price and the second charge is for S&H.  We do not "generalize" a S&H price for all of our customers like some companies may do, but charge our customers the costs that are charged to us from various shipping companies.  With large items such as our pond liners, skimmers, Aquafalls, etc. this S&H price is not known until we receive a shipping manifest from the carrier(s).   It is at this time that we charge your credit card for the S&H fee. This second charge is usually made within a few days after the first charge was made.

Please click here to find out your responsibilities if you are ordering items that require motor freight delivery.

We currently accept Visa, Mastercard, American Express, Discover charge cards.